Shipments and returns

DELIVERY

1. Local Delivery (Malaysia)

We deliver through PosLaju and it is free-of-charge.

Within 1 - 7 day delivery within Peninsula Malaysia with exceptions on weekends and public holidays. Sabah and Sarawak may take an extra day or two.  

You will receive an update on the delivery status of your order.

​​

​2. International Delivery

Sorry, BIG ARMOIRE ships within Malaysia (including Sabah & Sarawak) only.

​Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

3. Tracking your parcel

Once your order has been processed and packed, we will email you the PosLaju tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there! 

Paid orders made before 3pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

​

​

RETURNS

1. What is your returns policy?

Returns are accepted if returned within 30 days of receipt (for local and international orders). Only items that are unworn, unaltered, unwashed and in sellable condition with returns label still attached can be returned. 

Beauty products, intimates, swimwear, accessories, including headbands and headscarves are non-returnable.

For returns and exchanges, customers are advised to notify us first at admin@bigarmoire.com by quoting the order number and product details. Shipping costs are borne by the customer and we are not liable until item reaches our office.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will exchange your item for a new one. In the event your faulty item is out of stock, we will refund your money in full. 

Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer. ​

We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.